Refund Policy

Last updated: January 27, 2026

Eligibility

Refund requests are eligible within 24-48 hours of purchase for services that have not been fully delivered or activated, unless otherwise stated.

Non-Refundable Cases

We do not offer refunds for abuse, policy violations, chargebacks without prior contact, or services that have been fully provisioned and used beyond reasonable testing.

How to Request

Contact our support team with your order ID and a brief explanation. We may request additional details to investigate the issue.

Processing Time

Approved refunds are typically processed within 5-10 business days, depending on your payment method.

Partial Refunds

In certain cases, we may issue partial refunds based on usage, provisioning costs, or the time elapsed since purchase.

Contact

For refund requests, email support@crypthost.cloud.